Frequently asked questions
All about Vanpackers®
How can I book a vehicle, a conversion kit or a rooftop tent?
To rent a mini campervan or a converted SUV, go to our booking platform. You will find a link to it in the main menu or in the renal section. You also can fill the form to get a free quote if you’d like more informations ! We will respond within 48h!
What are the booking and cancellation conditions?
30% of the total amount (pre-tax) will be charged at the time of booking
The balance will be charge 7 days before departure.
A $500 security deposit will be hold on departure day. It will be refunded within 7 days following the road-trip. Make sure you got the necessary funds when you come pick up the minivan.
Please note that our platform charges a 2.95% fee for international transactions (non-refundable)
Cancellation free of charge 48 hours after booking
Until 30 days before your departure : Report your trip until the end of 2022. The price may be subject to some adjustment according to the 2022 prices OR total refund of your deposit (administrative fees of $ 100 + tx apply) .
Between 29 and 15 days before your departure : Report your trip until the end of 2022. The price may be subject to some adjustment according to the 2022 prices OR we keep 15% of the total amount of your reservation (including taxes, options and protection) in case of a total cancellation.
Between 14 and 7 days before your departure : We keep the total amount of your deposit (equivalent to 30% of the amount of your booking).
Less than 7 days before your departure : The total amount of your booking (including taxes, protection and options) will be invoiced as described in our payment policy.
Who can rent a campervan?
Anyone over 21 can book with us, provided they have a valid license. (Small) fees for young drivers between 21 and 24 years old will apply (10$/day). Contact us for details.
When taking charge of the vehicle, the main driver shall present:
- Valid driver’s licence
- A valid ID (passport for non-Canadians)
Extra drivers with no charge, but they need to complete the conditions mentioned above.😉
May I modify my booking?
Yes, changes are possible on your reservation depending on our availability. Please contact us in advance by email if you want to change your booking.
Can I bring back the vehicle later?
Nous demandons de retourner le véhicule avant 16h. We ask our customers to bring the vehicle before 4PM. If for any reason you are late, you must notify us by phone as soon as possible.
However, if you want to travel longer and if the vehicle is not scheduled to leave immediately, we would be happy to offer to bring it back later. Here is our phone number: 514.463.1654
When and where can I pick up the campervan?
Our office is at 15-minute walk from the Rosemont subway station, so they are esily accessible. You will also fint the bus 160 stop and a Bixi station near by. Departures are from 9h30am, returns can be done up to 4pm.
Send us a message if you’re looking to do it earlier or later.
Our schedule can be flexible, that’s our philosophy at Vanpackers®!
Depature from Quebec city.
Our new local is located in Saint-Nicolas, only 15min of the bridges, in the south-shore of Quebec city.
How many kilometers are inclued in my booking?
We offer a basic package with 220km/day (or 1540km per week). ! Your already know that itinerary foresee more kilometers ? You can add one of our kilometers package when you book a campervan (payable beforeyour departure and non-refudable).
If you are not sure about how many kilometers you will cross during your trip, don’t worry! We offer you the possibility to payadditionnal kilometers at your return (0,20$/km+taxes)
In what condition should I return the vehicle?
We ask you to bring the vehicle as clean as possible. We don’t charge cleaning fees to maintain accessibility. We ask that you go along and help us keep low pricing rates. However, if a minimum of cleaness is not respected, or if the equipement of the vehicle is heavily stained, we reserve the right to charge a 250$ fee.
Basiclally, bring back the vehicule as clean as if you’d like to please to your parents! 😉
Our minivans are rented out with a full tank. It is imperative to return it as you received it. We will ask you for the receipt upon arrival. If we have any doubt, we will go with you to check the nearest gas station. If necessary, a 10$ surcharge will be charged, in addition to the gas price.
Tabacco et marijuana
Of course, our campervans are stricly non-smoking regardless of the substance!
Can I bring my dog in roadtrip with me?
You are allowed to bring your dog on yourroadtrip !
But we only allow small dogs for a logistical reason in the van (less than 40lbs), only in our 2 persons van (Commandant du Bas-St-Laurent, Norbert de Lanaudière and Pascal d’la Capitale Nationale). Therefore we will ask you to send us a picture of your dog in order to know if it will be authorized in the minivan.
If so, extra 50$ fee will apply.
I'd like to bring my bike with me. Do you have any bike rack?
Yes, we have bike racks available (in limited quantities!) for 2 people vans, departing from Montreal only. If you have your own bicycle roof rack, let us know quickly and we can prepare your van for you to install. For logistical reasons, it is not possible to install a rack in the back of the vehicle or on the top with a rooftop tent.
I've got a French driving licence. Is it valid to drive in Quebec ?
If you have lived in Quebec for more than 6 months, your license is valid! Otherwise, we need a copy of your French license as well as your valid passport. However, we strongly suggest you to confirm you licence validity directly on SAAQ website, to be sure 😉
All about insurances
How are the protection's working ?
To travel without worries, it is mandatory to take the basic protection when booking. The fees are about 12$/day.
The basic protection provides for a $1850 deductible and third-party liability insurance of up to $2,000,000. It also include the roadside assistance.
Insurances provided by credit cards may come in addition to our own but cannot replace them.
What's included in protection?
You are covered by a roadside assistance for flat tire and windshield damage, battery boost in a riadus of 50km around the vehicule (the costs associated with changing tires or windshields are your responsibility).
We also can provide a Premium roadside assistance for 10$/day (plus taxes) including:
- Locksmith assistance
- Free windshield and flat tire replacement
- Fuel delivery
- Accommodation in case of loss of usufruct of the vehicle following an accident.
The expenses related to the replacement of the car key in the event of loss remain your responsibility.
An accident? A mechanical problem? It happens. But don’t worry, we’ll do everything we can to help you out. We always have your back in case of emergency.
If your van is immobilized for more than 24 hours due to a mechanical breakdown, we’ll bring you a replacement vehicle quickly (for Quebec only within 800km of Montreal – the rest of Canada and the USA are on a case-by-case).
What if I break something in the vehicule?
During your road trip, it is possible you break or damage something in your van. No worries, notify us (24h maximum ahead of time) before your return to allow us to replace the defective object for our future travelers. We can provide you a list of the equipments costs if you ask for it.
The amount of damage may be kept from the deposit, if applicable.
Does the protections cover my personal effects?
No. The protection (basic and Premium) only covers accidents and problems related to the vehicle. We suggest that you take personal insurance for all your items. Also, the protection does not cover damages to the kit structure and equipment (cooler, stove, etc.). If applicable, the estimated amount will be deducted from the security deposit.
What should I plan for my trip?
The post “Our van layout” onour blog will give you precise informations.
Please contact us if you’d like a complete inventory of all the equipment included in our vehicules. We also have a many low cost options for you to enjoy!
Can I sleep in my mini-campervan?
In Quebec, it is not forbidden to sleep in your car, your campervan, your recreational vehicle (motorhome), even while boondocking. Make sure you do this responsibly, including obeying parking signs (you can’t park anywhere overnight!).
However, it is forbidden to be intoxicated in your vehicle, whether it is running or stationary. Although we provide some advice in our road book, it is your responsibility to know and respect the rules and laws in force in Quebec and Canada.
Where can I park for the night?
Am I allowed to travel to the United States? What about other Canadian states?
About COVID-19 : If you want to go to another Canadian province, it is your responsibility to check at the measures in force (closed borders, traffic ban, quarantine). Vanpackers® is not responsible for your itinerary choice or any legal problems you may encounter, so plan your road trip 😉
No, you can’t go to the USA.
Travel to the rest of Canada is possible under certain conditions. By exemple you can’t go to Nunavut, Northwest-Territories, Yukon or West Canada. Tell us about your project and will see what we can do for you !
Newfoundland & Labrador is not one of the prohibited territories, but we ask you to be especially vigilant knowing the province’s remoteness. Please specify your destination at the time of booking. Please let us know your destination when booking.
We strongly advice you to take the premium protection if you plan on traveling in the most foreign part of Canada.
How many people can travelling in the van?
Our vans can accommodate up to 4 people : there is a 2 places bed in the vehicule and 2 sleeping places in the rooftop tent.
What are the available options for my booking?
To upgrade your journey, we offer you various options such as the mosquito repellent kit, our Freshness, Techno or Confo kits, a GPS, a bicycle rack, a child’s bed and more!
Do you need something else? Contact us and we will do our best to help you !
Are there storage spaces in the campervan?
Yes, storage spaces are available for food in the back cabinet. There is also space under the bed to store your belongings. However, we advise you to bring a backpack instead of a hard suitcase (it will be a better fit 😉)
To have a first look on our campervans go on this page !
I need to install a child seat, is this possible?
Absolutly! Our vans are equipped with 4 seats with seat belts and you can install the child seats without any problem. You can easily move the modules to go from 2 to 4 seats with a snap of your fingers 😁
Can my children sleep in the rooftop tent?
It depends on their age! For safety reasons, we do not recommend that children under 5 years old sleep alone in the roof tent and it is preferable that an adult accompany them.