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Policies

General Rental Conditions

General Rental Conditions of Le Baroudeur – Vanpackers

The rental contract created when booking is personal and can be sent on request. The information below is additional. The rental contract created at the time of your reservation is personal and can be sent to you on request. The information below is in addition.

DEFINITION OF TERMS USED

  • Use of the term “rented property”includes rooftop tents, conversion kits and all other rental related items.
  • The term vehicleincludes minivans, cargo vans and sport utility vehicles (SUVs), converted or not, and any other object related to the location of said vehicle, rented via Le Baroudeur – Vanpackers.

1. RESERVATION AND PAYMENT

1.1. A deposit of 30% of the total amount, excluding taxes, is required to confirm the reservation.

1.2. The remaining 70% (including the selected options) will be charged 7 days before the departure date without further authorization.

1.3. Only credit card payments are accepted.

1.4. A 2.95% fee for international transactions applies for each payment and is non-refundable, according to the platform terms.

1.5. Taxes (GST and QST) are applicable on all charges related to the rental.

1.6. We reserve the right to move your reservation to a vehicle or rented property similar to the one reserved in the event that it is not available. In the event that no vehicle or rented property is available, Le Baroudeur – Vanpackers will advise you to find a solution or will issue a refund, if applicable.

1.7. In the case of a reservation, instant or not, Le Baroudeur – Vanpackers reserves the right to add additional applicable fees (options, young driver fees, departures and returns on Sundays and holidays, animals, etc.) to the reservation. initial without further notice or delay.

1.8. If additional costs must be added to the tenant’s initial invoice following the return of the rented property, Le Baroudeur – Vanpackers reserves the right to immediately charge these costs without further notice or delay on the credit card entered in the file. Price list can be provided on request.

2. SECURITY DEPOSIT

2.1. A $ 500 security deposit for rented property or $ 1,500 security deposit for vehicles will be frozen on a credit card the day before departure and returned, in its entirety, within 7 to 10 working days following the return of the vehicle or rented property. It is your responsibility to have the necessary funds available on the credit card. It is your responsibility to have the necessary funds available on the credit card.

2.2. The security deposit is retained until Le Baroudeur – Vanpackers has confirmed that no damage has been observed on all the vehicles or rented property. This evaluation will be done during the inventory, when the vehicle or rented property is returned, as well as during the complete interior inspection at the time of cleaning, the same day or the following day.

2.3. Part or all of the security deposit could be cashed for the reimbursement of damages related to damage, degradation or accidents. Le Baroudeur – Vanpackers reserves the right to set off immediately, without further notice or delay, on part or all of the security deposit. Le Baroudeur – Vanpackers has the right to set off immediately, without further notice or delay, on part or all of the security deposit.

2.4. If damage is caused to the vehicle, an estimate will be requested from the Baroudeur – Vanpackers partner garage and the amount of the repairs will be deducted from the security deposit. If the amount is higher than the security deposit, we will contact you.

3. CANCELLATION AND REFUND

3.1. Standards Cancellation policies:

  • Cancellation free of charge 48 hours after booking confirmation (does not apply if departure in less than 14 days).
  • Until 30 days before your departure : 100% refund of deposit, less an administrative fee of 75$ +tx in case of complete cancellation OR credit equivalent to the amount of the deposit applicable until the end of the 2023 season.
  • Between 29 and 15 days before your departure:We keep the full deposit in case of a complete cancellation OR credit equivalent to the applicable deposit amount until the end of the 2023 season.
  • Between 14 and 7 days before your departure : We keep the totality of the deposit.
  • Less than 7 days before your departure : The total amount of the reservation (including taxes, protection and options) will be charged as described in our payment policies.

3.2. No refund will be issued for early return or late possession.

3.3. Following the confirmation of the reservation, we offer the possibility of making one (1) modification of rental dates free of charge, up to 14 days before departure and according to our availability, provided that this does not reduce the number of initial rental days. Any subsequent change of dates will be billed at 75$ +tx.

3.4. In the case of a definitive cancellation following a postponement in 2023 (without a new reservation made), we keep the amount of the deposit as defined in the cancellation policy applied.

3.5. Other policies may apply, related to the Covid-19 pandemic. Go to the «Cancellation policies» section of the Baroudeur – Vanpackers website at or contact the Baroudeur – Vanpackers team, if applicable.

4. DRIVER (for all vehicules)

4.1. All drivers must be at least 21 years old when taking possession of the vehicle.

4.2. If the drivers are between 21 and 24 years old, it is mandatory to mention this when booking. Otherwise, Le Baroudeur – Vanpackers reserves the right to cancel the reservation (standard cancellation policies apply).

4.3. Drivers must hold a valid driver’s license from Canada, USA or a country of the European Union, which will be subject to the acceptance process of our insurer. Le Baroudeur – Vanpackers disclaims all liability in the event the insurer refuses to validate the driver.

4.4. The driver’s license must be presented when taking possession of the vehicle.

4.5. Drivers in possession of a probationary driving license are not allowed to drive the vehicle.

4.6. Only drivers registered in the booking and having a driving license previously validated by our insurers can drive the vehicle during the entire rental period.

4.7. For tourists (International): a copy of your passport must be sent with your driver’s license, according to the steps on the registration platform.

4.8. It is your sole responsibility to ensure that your driver’s license is valid. Please check with the Société de l’assurance automobile du Québec (SAAQ).

5. RENTAL PERIOD

5.1. The minimum rental period of a vehicle or a rented property is 4 days in low season, and 5 days in mid and high season. The dates indicated on the Baroudeur – Vanpackers website are those in force.

5.2. The rental period is determined by the number of days (not nights).

5.3. Possession of the vehicle or the rented property must be done between 9:30 am and 2:00 pm (or according to the price agreement with Le Baroudeur – Vanpackers). In the event that it is not possible to take possession of the vehicle or the rented property within this time slot, it is your responsibility to notify Le Baroudeur – Vanpackers by email or telephone.

5.4. The return of the vehicle or rented property must be made before 4 p.m. on the last rental day. Any delay will be penalized by an additional charge of $ 50 / hour + taxes, calculated on a pro rata basis.

5.5. No departure and/or return of a rented property can be made on weekends and public holidays.

6. MILEAGE AND GASOLINE (FOR VEHICLE)

6.1. Each rental includes 220 km per rental day.

6.2. Each excess kilometre will be charged at $0.25/km + taxes.

6.3. Additional mileage blocks must be purchased before the departure and are non-refundable.

6.4. The vehicle is delivered with a full tank and must be returned with a full tank. Proof of the invoice may be required in case of doubt. It is your responsibility to use the correct fuel. In the event of negligence, you should contact Le Baroudeur – Vanpackers as soon as possible. All repair costs are your responsibility.

6.5. In non-compliance with the previous point (6.4), an administrative fee of $ 10 as well as gasoline costs will be billed to the credit card entered in the reservation file without further notice.

6.6. You are responsible for the cost of fuel consumption during the rental period. The use of the correct fuel is your responsibility. In case of doubt, please get in touch with Le Baroudeur – Vanpackers.

7. RESPONSIBILITY OF THE TENANT (FOR VEHICLE AND RENTED PROPERTY)

7.1. A departure and return inventory will be made in the presence of the tenant and must be signed by both parties. It is the renter’s responsibility to inform Le Baroudeur – Vanpackers of any defect or condition deemed unsuitable on the vehicle or the rented property.

7.2. When the vehicle is in motion, the number of passengers may not exceed the number of seat belts

approved (4).

7.3. The driver is entirely responsible for respecting the road safety code in force in the region where he is located.

7.4. The renter of the vehicle is responsible for paying any fine, towing or toll received during the rental period, including speeding tickets recorded by photo radar.

7.5. For each fine or toll charge issued during the rental period that has not been paid, the lessee authorized Le Baroudeur – Vanpackers to collect the amount due, in addition to the administrative fee of 25$ +taxes, without further notice, via the initial rental payment method..

7.6. The costs related to the change of tires or the windshield are the responsibility of the tenant (except with Premium protection).

7.7. Only travel to the following Canadian provinces is authorized with vehicles: Quebec, Ontario, New Brunswick, Nova Scotia, Prince Edward Island and Newfoundland (except Newfoundland and Labrador). All other provinces and/or territories and/or the United States of America and/or Mexico are prohibited.

. You must maintain the rented property in good working order for the entire rental period. In the event of any doubt that could jeopardize the safe use of the rental property, you must immediately stop using it and contact Le Baroudeur – Vanpackers.

8. VEHICLE AND RENTED PROPERTY MAINTENANCE

8.1. It is strictly forbidden to smoke (tobacco and/or cannabis) in the rented property or vehicle. If this condition is not respected, Le Baroudeur – Vanpackers will charge a fee of $250 +taxes for cleaning the vehicle or rented property.

8.2. The vehicle or rented property is delivered to you clean and must be returned clean. We count on your cooperation and do not charge any cleaning costs. However, in the event of proven abuse, our team reserves the right to charge cleaning fees of up to 250$ +taxes. In such a case, a representative of Le Baroudeur – Vanpackers will confirm the applicable charges during the inventory, upon return of the vehicle or rented property.

8.3. Any breakage of the vehicle or rented property resulting from excessive use will be invoiced to cover repair and/or replacement costs according to the prices established on the Baroudeur – Vanpackers equipment list (see 2.3 and 2.4).

8.4. Only dogs are accepted. We accept one (1) dog in vehicles that can accommodate 2 people or for rental of a conversion kit. Animals are not allowed to sleep in the roof tent. However, we ask for your collaboration to make the vehicle without or visible traces.

8.5. If you bring your pet without informing the Baroudeur – Vanpackers, a fee of 250$ +taxes will be charged for failure to comply with this rule. You must contact the Baroudeur – Vanpackers team beforehand to discuss this.

8.6. You must bring all the equipment of the vehicle or rented property as it was when you left (clean and functional). A list of equipment can be provided to you on request.

8.7. It is your responsibility to take care of the vehicle keys until you return to our premises. In the event of negligence (loss/theft/degradation of keys), the costs associated with replacing the key will be at your expense.

8.8. You need to take care of the vehicle and check the different fluid levels. If an engine breakage occurs when the level check has not been carried out, you will be held responsible and you will be asked to pay for the related repairs.

8.9. The vehicle is delivered with 4 tires in good condition and their condition has been checked. If one or more of them have happened to be damaged, it is your responsibility to replace it/them immediately at your expense (except with Premium protection). If one or more of them have happened to be damaged, it is your responsibility to replace it/them immediately at your expense (except with Premium protection).

8.10. It is imperative that you stop if any of the dashboard lights signaling a problem should be triggered to turn on or if you notice a problem with the vehicle. A table of lights is provided for your reference.

8.11. Any damage noted on the return of a vehicle or rented property will be assessed by an independent expert. For damage that does not make the vehicle or the rented property unfit for traffic or use or the latter is not immobilized, the expertise will be carried out when the vehicle or rented property is returned. The tenant will be able to request the realization of a second opinion. Immobilization of the vehicle or rented property for this purpose entails immobilization costs corresponding to the rent of the vehicle or rented property according to the rental rate in force.

8.12. The customer expressly agrees to indemnify Le Baroudeur – Vanpackers for the monetary equivalent of the damage to the vehicle or rented property, up to the amount of his or her responsibility, if his or her responsibility is established.

8.13. We ask the tenant to notify Le Baroudeur – Vanpackers, byemail or phone,in the event of breakage and/or missing items at least 48 hours before returning the vehicle or the rented property. If this is not possible, it will be necessary to indicate the broken and/or missing items during the inventory, during the return. Le Baroudeur – Vanpackers reserves the right to debit the price of the damage from the credit card entered in the reservation file.

9. CURRENCY & EXCHANGE RATE

9.1. All prices are in Canadian dollars.
9.2. All prices are quoted before taxes (GST/QST).
9.3. The Baroudeur – Vanpackers is not responsible for variations in the exchange rate in case of price disparity.

10. PROTECTION AND ROADSIDE ASSISTANCE (FOR VEHICLE)

10.1. La souscription à la protection de base offerte par Baroudeur – Vanpackers est obligatoire pour chaque location. Subscription to the basic protection offered by Baroudeur – Vanpackers is compulsory for each rental. If you wish to use your own insurance (F.A.Q. 27), please read the table below and contact Le Baroudeur – Vanpackers.

10.2. Insurance provided by credit cards in no way replaces the protection of the Baroudeur – Vanpackers, but can supplement it.

10.3. In the event of an accident with a vehicle, you must inform Le Baroudeur – Vanpackers immediately. An event report/police report must be completed, regardless of the responsibility or the seriousness of the incident. In the event that an event report/police report is not completed, Le Baroudeur – Vanpackers reserves the right to construct the lessee for all the damage, in excess of the deductible provided. We will do our best to help you on your trip, if possible.

10.4. No refunds will be issued on days lost in the event of an accident.

10.5. If the vehicle must be immobilized for more than 24 hours following a breakdown or any problem not resulting from misuse or misuse and upon confirmation from the garage where the is towed, Le Baroudeur – Vanpackers undertakes to provide a replacement vehicle within an 800 km radius of Montreal (Canadian Maritime provinces is on a case-by-case basis). In all cases, Le Baroudeur – Vanpackers is committed to providing excellent service and to doing its utmost to withstand any potential inconvenience.

10.6. Personal effects are not covered by our coverage. It is recommended that you purchase third-party travel insurance.

10.7. No protection will cover negligence or will be offered in the event of hit-and-run, reckless or impaired driving.

10.8. To benefit from roadside assistance, you must contact Le Baroudeur – Vanpackers or the assistance number provided. If a third party service is used without prior authorization from Baroudeur – Vanpackers, the costs incurred will not be reimbursed.

10.9. Personal protection and the Baroudeur – Vanpackers have not committed the damage caused to the furnishings and equipment (cooler, stove, etc.).

Protections

Liablity coverage N/A
Deposit 1500$
Deductible 2500$
Authorized drivers 1
Minimum age required ** 21 years
Administrative costs 300$
Fire, theftand/or vandalism N/A
Roadside assistance Not included

Liablity coverage 2 millions $
Deposit 1500$
Deductible 2500$
Authorized drivers 2
Minimum age required ** 21 years
Administrative costs 150$
Fire, theftand/or vandalism Included
Roadside assistance Basic
Liablity coverage 2 millions $
Deposit 1500$
Deductible 1500$
Authorized drivers 4
Minimum age required ** 21 years
Administrative costs 0$
Fire, theftand/or vandalism Included
Roadside assistance Premium

* F.A.Q. 27 protection only applies to Quebec drivers with valid coverage in Quebec offered by their own insurance. Proof of this coverage (commonly called Amendment 27 or F.A.Q 27) confirming the protection, its options as well as civil liability in the minimum amount required by the SAAQ must be provided with the reservation. Administrative costs in the event of an incident will be debited from the credit card entered in the reservation file. To add a second driver, a second proof of coverage applies.


** Young driver fees applicable for drivers under 25 and over 21.

Roadside assistance offered

Assistance radius around the vehicle 10km
Flat tire/towing aid Included
Battery boost Included
Gasoline delivery (6 L.) Included
Door unlocking
Free tire replacement & windshield repair
Accommodation in the event of loss of usufruct of the vehicle following an accident.
Replacement of the vehicle if immobilized for more than 24 hours following an accident
Winching
Assistance radius around the vehicle 100km
Flat tire/towing aid Included
Battery boost Included
Gasoline delivery (6 L.) Included
Door unlocking Included
Free tire replacement & windshield repair Included
Accommodation in the event of loss of usufruct of the vehicle following an accident. Included
Replacement of the vehicle if immobilized for more than 24 hours following an accident Included
Winching Included

11. INSTALLATION OF A RENTED PROPERTY

11.1. The installation and removal of the rented property is your responsibility. The Baroudeur – Vanpackers team can assist you in the operations, but is in no way responsible for any damage, loss, breakage, theft, which may occur after said installation.

11.2. It is your responsibility to ensure the compatibility of your vehicle with the rented property beforehand. If in doubt, please contact the Baroudeur – Vanpackers team by email or phone.

11.3. If you want the Baroudeur – Vanpackers team to help you with the installation of a rented property, a liability waiver document must be signed before departure at the time of the inventory.

11.4. The entire roof support (side rails and transverse roof bars) must be installed before your arrival on the day of departure. In the event that this rule is not respected, Le Baroudeur – Vanpackers reserves the right to refuse the installation of the roof tent. No refund will be issued, as mentioned in our location policies.

* In this document, the use of the masculine to designate persons is for no other purpose than to simplify the text.