General Campervan Rental Conditions

Campervan rental

The rental contract created when booking is personal and can be sent on request. The information below is additional. The rental contract created when booking is personal and can be sent on request. The information below is in addition.

1. BOOKING & PAYMENT

1.1. A deposit of 30% of the total amount, excluding taxes, is required to confirm the reservation.

1.2. The remaining 70% (including the selected options) will be charged 7 days before the departure date without further authorization.

1.3. Only Visa and Master Card credit card payments are accepted.

1.4. A 2.95% fee for international transactions applies for each payment and is non-refundable, according to the platform terms.

1.5. Taxes (GST and QST) are applicable on all charges related to the rental.

1.6. We reserve the right to move your reservation to a similar vehicle to the one reserved in case it is not available. In case that no vehicle is available, Le Baroudeur – Vanpackers will advise you to find a solution or will proceed to a refund, if applicable.

1.7. In the case of a reservation, instant or not, Le Baroudeur – Vanpackers reserves the right to add additional applicable fees (options, young driver fees, departures and returns on holidays fees, animals, etc.) to the initial reservation without further notice or delay.

1.8. If additional costs must be added to the tenant’s initial invoice following the return of the vehicle, Le Baroudeur – Vanpackers reserves the right to immediately charge these costs without further notice or delay on the credit card entered in the file. Price list can be provided on request.

2. SECURITY DEPOSIT

2.1. A $1500 security deposit will be frozen on a credit card the day before departure and returned, in its entirety, within 7 to 10 business days following the return of the vehicle. It is your responsibility to have the necessary funds available on the credit card.

2.2. The security deposit is retained until Le Baroudeur – Vanpackers has confirmed that no damage has been observed on all vehicles. This evaluation will be done during the inventory, when the vehicle is returned, as well as during the complete interior/exterior inspection at the time of cleaning, the same day or the following business day.

2.3. Part or all of the security deposit may be cashed to reimburse damages linked to damage or accidents. Le Baroudeur – Vanpackers reserves the right to set off immediately, without further notice or delay, on part or all of the security deposit.

2.4. If damage is caused to the vehicle, an estimate will be requested from the Baroudeur – Vanpackers partner garage and the amount of the repairs will be deducted from the security deposit. If the amount is higher than the security deposit, we will contact you. In the event that the amount of damage exceeds the amount of the security deposit, the balance will be billed to the credit card on file, up to the maximum amount of the designated deductible (depending on the protection chosen).

4. DRIVER

4.1. All drivers must be at least 21 years of age when they take possession of the vehicle.

4.2. If the drivers are between 21 and 24 years old, it is mandatory to mention this when booking. Otherwise, Le Baroudeur – Vanpackers reserves the right to cancel the reservation (standard cancellation policies apply).

4.3. Drivers must hold a valid driver’s license from Canada, USA or a country of the European Union, which will be subject to the acceptance process of our insurer. The Baroudeur – Vanpackers disclaims all responsibility if the insurer refuses to validate the driver.

4.4. The driver’s license must be presented when taking possession of the vehicle.

4.5. Drivers in possession of a probationary driving license are not allowed to drive the vehicle.

4.6. Only the drivers registered in the booking and having a driving license previously validated by our insurers can drive the vehicle during the entire rental period.

4.7. It is your sole responsibility to ensure that your driver’s license is valid. Please check with the Société de l’assurance automobile du Québec (SAAQ).

5. RENTAL PERIOD

5.1. The minimum rental period of a vehicle is 4 days in low season, and 5 days in mid and high season. The dates indicated on the Baroudeur – Vanpackers website are those in force.

5.2. The rental period is determined by the number of days (not nights).

5.3. Taking possession of the vehicle must be done according to the meeting time or the mode of departure agreed with Le Baroudeur – Vanpackers. If it is impossible to recover your vehicle in time, please notify Le Baroudeur – Vanpackers by email or telephone.

5.4. The return of the vehicle must be made before 4 p.m. on the last rental day. Any delay will be penalized by an additional charge of $50/hour + taxes, calculated on a pro rata basis.

5.5. Late returns of more than 2 hours will be billed at the rate of an additional day’s rental.

5.6. Any request for extension of stay must be made by email to [email protected] and must be confirmed by the Baroudeur – Vanpackers team by email. In the event that an extension of stay is made without confirmation from the Baroudeur team, late fees of twice the daily amount of the rental plus $500 +taxes will be invoiced.

5.7. The days added to the rental will be at the rate in effect at the time of the request and may differ from the original rate.

5.8. Departures and/or returns on weekends and public holidays are carried out independently (without staff). If you wish to be accompanied, a fee will be charged.

6. MILEAGE AND GASOLINE

6.1. Each rental includes 220 km per rental day.

6.2. Additional prepaid kilometer blocks must be purchased before the departure and are non-refundable. A maximum of 1000 km extra per location can be added.

6.3. Each additional kilometer will be charged at this price : 1 to 500 km : $0.35/km +taxes; 501 km to 999 km : $0.50/km +taxes; 1000 km and more: $1/km +taxes.

6.4. The vehicle is delivered with a full tank and must be returned with a full tank. Proof of the invoice may be required in case of doubt. It is your responsibility to use the correct fuel. In the event of negligence, you should contact Le Baroudeur – Vanpackers as soon as possible. All repair costs are your responsibility, egardless of the protection package applied.

6.5. In non-compliance with the previous point (6.4), an administrative fee of $10 as well as gasoline costs will be billed to the credit card entered in the reservation file without further notice.

6.6. You are responsible for the cost of fuel consumption during the rental period. The use of the correct fuel is your responsibility. In case of doubt, please contact Le Baroudeur – Vanpackers.

107. TENANT’S LIABILITY

7.1. A departure and return inventory of fixtures must be completed by both parties. It is the renter’s responsibility to inform Le Baroudeur – Vanpackers of any defect or condition deemed unsuitable on the vehicle

7.2. When the vehicle is in motion, the number of passengers may not exceed the number of seat belts approved.

7.3. The driver is entirely responsible for respecting the road safety code in force in the region where he is located.

7.4. The renter of the vehicle is responsible for paying any fine, towing or toll received during the rental period, including speeding tickets recorded by photo radar.

7.5. For each fine or toll charge issued during the rental period that has not been paid, the lessee authorized Le Baroudeur – Vanpackers to collect the amount due, in addition to the administrative fee of $10 +taxes, without further notice, via the initial rental payment method..

7.6. It is strictly forbidden to smoke (tobacco and/or cannabis) in the vehicle. If this condition is not respected, Le Baroudeur – Vanpackers will charge a fee of $250 +taxes for cleaning the vehicle.

7.7. Only travel to the following Canadian provinces is authorized with vehicles: Quebec, Ontario, New Brunswick, Nova Scotia, Prince Edward Island and Newfoundland (except for Newfoundland and Labrador).

7.8.  Only the following US states are authorized: New York, Vermont, Maine, Massachusetts, Connecticut, Maryland, Virginia, Delaware, New Jersey, New Hampshire, Pennsylvania, Rhode Island, Ohio and Michigan.

7.9. All other provinces and/or territories and/or states (USA) and/or Mexico are prohibited. In the event that a vehicle is found outside the authorized territories, a fee of $1,000 +taxes, in addition to the cost of insurance, tolls and associated damages, will be charged immediately, without prior notice, regardless of the level of protection chosen. Roadside assistance does not apply.

7.10. You must maintain the vehicle in good working order for the entire rental period. In the event of any doubt that could jeopardize the safe use of the vehicle or rental property, you must immediately stop using it and contact Le Baroudeur – Vanpackers.

8. VEHICLE MAINTENANCE

8.1. The vehicle is provided to you clean and must be returned clean (trash cans and waste thrown away, no food in the cooler and the stove). A checklist is provided to you at the start. In the event of proven abuse, our team reserves the right to charge cleaning fees of up to $250 +taxes. In such a case, a representative of Le Baroudeur – Vanpackers will confirm the applicable costs during the inventory, upon return of the vehicle.

8.2. Any breakage of the vehicle resulting from excessive use will be invoiced to cover repair and/or replacement costs according to the prices established on the Baroudeur – Vanpackers equipment list (see 2.3 and 2.4).

8.3. We accept one (1) dog in our vehicles that can accommodate 2 people (additional charge). Only dogs are accepted. Pets are not allowed to sleep in the rooftop tent. A cleaning prior to the return of the vehicle must be done to remove any visible hair or traces, otherwise we will charge an additional cleaning fee of $250 +taxes.

8.4. If you bring your pet without informing the Baroudeur – Vanpackers, a fee of $250 +taxes will be charged for failure to comply with this rule. You must contact the Baroudeur – Vanpackers team beforehand to discuss this.

8.5. You must bring all the equipment of the vehicle as it was when you left (clean and functional). A list of equipment can be provided to you on request.

8.6. It is your responsibility to take care of the vehicle keys until you return to our premises. In the event of negligence (loss/theft/degradation of keys), the costs associated with replacing the key will be at your expense, regardless of the protection package applied.

8.7. You need to take care of the vehicle and check the different fluid levels. If an engine breakage occurs when the level check has not been carried out, you will be held responsible and you will be asked to pay for the related repairs, regardless of the protection package applied.

8.8. The vehicle is delivered with 4 tires in good condition and their condition has been checked. If one or more of them have happened to be damaged, it is your responsibility to replace it/them immediately at your expense (except with Intermediate or Premium protection).

8.9. It is imperative that you stop if any of the dashboard lights signaling a problem should be triggered to turn on or if you notice a problem with the vehicle. A table of indicator lights is provided for your information.

8.10. Any damage noted on the return of a vehicle will be assessed by an independent expert. For damage that does not make the vehicle unfit for traffic or use or the latter is not immobilized, the expertise will be carried out when the vehicle is returned. The tenant will be able to request the realization of a second opinion. Immobilization of the vehicle for this purpose entails immobilization costs corresponding to the rent of the vehicle according to the rental rate in force.

8.11. The customer expressly agrees to indemnify Le Baroudeur – Vanpackers for the monetary equivalent of the damage to the vehicle, up to the amount of his or her responsibility, if his or her responsibility is established.

8.12. We ask the tenant to notify Le Baroudeur – Vanpackers, by email or phone, in the event of breakage and/or missing items at least 48 hours before returning the vehicle. If this is not possible, it will be necessary to indicate the broken and/or missing items during the inventory, during the return. Le Baroudeur – Vanpackers reserves the right to debit the price of the damage from the credit card entered in the reservation file.

9. CURRENCY & EXCHANGE RATE

9.1. All prices are in Canadian dollars.
9.2. All prices are quoted before taxes (GST/QST).
9.3. The Baroudeur – Vanpackers is not responsible for variations in the exchange rate in case of price disparity.

10. PROTECTION AND ROADSIDE ASSISTANCE

10.1. Subscription to the minimum protection offered by Baroudeur – Vanpackers is mandatory for each rental. If you wish to use your own insurance (F.A.Q. 27), please read the table below and contact Le Baroudeur – Vanpackers.

10.2. Insurance provided by credit cards in no way replaces the protection of the Baroudeur – Vanpackers, but can supplement it.

10.3. In the event of an accident with a vehicle, you must inform Le Baroudeur – Vanpackers immediately. An event report/police report must be completed, regardless of the responsibility or the seriousness of the incident. In the event that an event report/police report is not completed, Le Baroudeur – Vanpackers reserves the right to construct the lessee for all the damage, in excess of the deductible provided. We will do our best to help you on your trip, if possible.

10.4. No refunds will be issued on days lost in the event of an accident.

10.5. If the vehicle must be immobilized for more than 24 hours following a breakdown or any problem not resulting from Misuse or negligence and upon confirmation from the garage where the vehicle is towed, Le Baroudeur – Vanpackers will do everything possible to provide a replacement vehicle. In all cases, Le Baroudeur – Vanpackers is committed to providing excellent service and to doing its utmost to withstand any potential inconvenience. Misuse or negligence is : bad gasoline, dead battery from prolonged use of interior light, improper use of cooler power cable, etc.

10.6. Personal effects are not covered by our coverage. It is recommended that you purchase third-party travel insurance.

10.7. No protection will cover negligence or will be offered in the event of hit-and-run, reckless or impaired driving.

10.8. To benefit from roadside assistance, you must contact Le Baroudeur – Vanpackers or the assistance number provided. If a third party service is used without prior authorization from Baroudeur – Vanpackers, the costs incurred will not be reimbursed.

10.9. In the event of use of a roadside assistance service not included in the chosen protection package, l the costs will be entirely the responsibility of the renter and charged according to the initial method of payment, without notice

10.10. Personal protection and the Baroudeur – Vanpackers have not committed the damage caused to the furnishings and equipment (cooler, stove, etc.).

10.11. In the event of travel to the USA without having notified Le Baroudeur, no protection or roadside assistance applies and the costs incurred are the responsibility of the renter, regardless of the protection package applied.

10.12.The F.A.Q. 27 protection applies only to Quebec drivers with valid coverage in Quebec offered by their own insurance companies. Proof of this coverage (commonly referred to as Avenant 27 or F.A.Q. 27) confirming the coverage, its options and the minimum liability coverage required by the SAAQ must be provided with the reservation. Administrative fees in the event of an incident will be charged to the credit card on file. To add a second driver, a second proof of coverage is required.

Protections

* Mandatory

**Young driver fee applicable for driver under 25 and over 21.

Roadside assistance offered