fbpx

Frequently asked questions

All about
Vanpackers®

]

Converted campervans and Ready-to-camp SUV rental

icone van Le Baroudeur

How to book our vehicles

To rent a converted vehicle, you can fill out the form on the main page or make your reservation directly on our reservation platform. You also can fill the form to get a free quote if you’d like more informations ! We will respond within 48h!

Who can rent a campervan and Ready-to-Camp SUV?

Anyone can travel with our converted vehicles if they have a valid permit. If you are under 25, young driver fees apply. Contact us for details.

I've got a French driving licence. Is it enough to be able to drive a converted campervan in Quebec?

You can check your driver licence validity in the SAAQ website.

If you are traveling in Quebec, you may drive for 6 consecutive months with your license that has been issued by another Canadian province or territory, or another country, provided your license is valid. However, we strongly suggest that you confirm the validity of your driver’s license with the SAAQ 😉

What are the reservation and cancellation conditions for renting a converted camper van or a Ready-to-camp SUV?

-BOOKING-

A deposit of 30% of the total amount, excluding taxes, is required to confirm the reservation.

The remaining 70% (including the selected options) will be charged 7 days before the departure date without further authorization.

The day before departure, a security deposit will be frozen (credit card imprint) on your credit card. This one will be released on your return.

Please note that our platform charges a 2.95% fee for international transactions (non-refundable)

-CANCELLATION –

Cancellation free of charge 48 hours after booking confirmation(does not apply if departure in less than 14 days).

Up to 30 days before departure: 100% refund of the deposit, less an administrative fee of $75 +tx in the event of complete cancellation OR a credit equivalent to the amount of the deposit will be applicable until the end of the 2024 season .

Between 29 and 15 days before departure: We retain the entire deposit in the event of a full cancellation OR credit equivalent to the amount of the deposit applicable until the end of the 2024 season.

Between 14 and 7 days before your departure : We keep the totality of the deposit.

Less than 7 days before your departure : The total amount of the reservation (including taxes, protection and options) will be charged as described in our payment policies.

For more details, refer to the section «Cancellation policies».

May I modify my booking?

One (1) modification is possible on your reservation, up to 14 days before your departure, depending on our availability. Please contact us in advance by email if you want to change your booking. Refer to our rental conditions for more details.

Where an when can I pick my van or Ready-to-camp SUV up ?

Our office is at 15-minute walk from the Rosemont subway station, so they are esily accessible. You will also fint the bus 160 stop and a Bixi station near by. Departures are from 9h30am, returns can be done up to 4pm.

Send us a message if you’re looking to do it earlier or later.

Our schedule can be flexible, that’s our philosophy at Vanpackers®!

Can I return the Campervan or Ready-to-Camp SUV later?

We ask our customers to bring the vehicle before 4PM. If for any reason you are late, you must notify us as soon as possible by email at by phone at (514) 463-1654.

However, if you want to travel longer and if the vehicle is not scheduled to leave immediately, we would be happy to offer to bring it back later. In this case, you must contact us in advance by email at [email protected]

How many kilometers can I travel with my converted campervan and/or Ready-to-camp SUV?

We offer a basic package with 220km/day (or 1540km per week). ! Your already know that itinerary foresee more kilometers ? You can choose to add one block of extra kilometers to your booking up to the day before your departure.

If you are not sure about how many kilometers you will cross during your trip, don’t worry! We offer you the possibility of paying for the additional kilometers on your return.

In what condition should I return the campervan and/or Ready-to-Camp SUV?

Cleaness

We ask you to bring the vehicle as clean as possible. We don’t charge cleaning fees to maintain accessibility. We ask that you go along and help us keep low pricing rates. However, if a minimum of cleanliness is not respected, cleaning fees may apply.

Basiclally, bring back the vehicule as clean as if you’d like to please to your parents! 😉

Gas

Our vehicles are rented with a full tank and it is imperative to return it with a full tank.

Tabacco et marijuana

Of course, our vehicles are non-smoking, regardless of the substance!

Can I bring my dog in roadtrip with me?

You are allowed to take your dog for your road trip,with with an extra fee! However, for logistical reasons, this option is available for our vans for 2 people only.

Other animals, no matter how small, clean and gentle, are prohibited.

If you are allergic to dogs, it is very important to let the Baroudeur-Vanpackers team know!

I'd like to bring my bike with me. Do you have any bike rack?

Unfortunately, this option is not available with our rented vehicles

How many people can travel with the fitted vans?

Our equipped minivans can accommodate up to 4 people thanks of our roof tents.

How many people can travel with Ready-to-Camp SUVs?

Ready-to-camp SUVs can accommodate a maximum of 2 people. IMPORTANT : sleeping is not in the vehicle but in the tent on its roof top.

What are the avalable options for my booking?

To improve your stay, we offer you various options such as the mosquito repellent kit, our Freshness, Trendy or Confo kits, a children’s bed and more!

The choice of options can changes depending of the vehicle, so contact us and we will see what we can do for you!

Is there storage in camper vans and/or ready-to-camp SUVs?

Yes, there are several storage spaces available.

In the campervans, there are several storage spaces in the kitchen module at the back to store your food, among other things. The modules under the bed and behind the front seats will allow you to store your belongings. We strongly advise you to take a backpack rather than a rigid suitcase (that be a better fit 😉)

To have a first look on our campervans go on this page !

Our Ready-to-Camp SUVs are equipped with a storage kitchen where you can store cooking equipment and your food. As sleeping is done in the tent on the roof of the SUV, you can store the rest of your things in the back seat.

To get an overview of our Ready-to-Camp YOU, go to this page!

I need to install a child seat, is this possible?

Absolutly! Our fitted minivans are equipped with 4 seats with seat belts and you can install child seats without any problem. You can easily move the modules to go from 2 to 4 seats in a snap 🙂 Contact us so that we can organize your rental accordingly

However, this is not possible in Ready-to-Camp SUVs.

Can my children sleep in the rooftop tent?

It depends on their age! For safety reasons, we do not recommend that children under 5 years old sleep alone in the roof tent and it is preferable that an adult accompany them.

How does coverage work when renting a campervan and/or Ready-to-Camp SUV?

To travel with peace of mind, it is mandatory to subscribe to the minimum protection when booking (with exceptions. Consult the general rental conditions for more details).

Minimum coverage includes a $2,500 deductible and $2 million in civil liability. It also includes roadside Minimum assistance.

Insurance provided by credit cards can supplement our protection, but cannot replace it.

When renting a camper van and/or a ready-to-camp SUV, does the protection cover my personal effects?

No. The protections cover accidents and problems related to the vehicle only. We suggest that you take personal insurance for all your items. Also, the protections do not cover damage to the layout structure and equipment (cooler, stove, etc.).

What does roadside assistance include when renting a campervan and/or Ready-to-Camp SUV?

By subscribing to Minimum protection, you are covered by roadside assistance including flat tire assistance, battery boost and fuel delivery within a 10km radius of the vehicle.

By subscribing to Premium Protection, you are covered by Premium Roadside Assistance, including:

  • Locksmith assistance
  • Free windshield and flat tire replacement
  • Accommodation in the event of loss of usufruct of the vehicle following a mechanical problem.
  • Winching

An accident? A mechanical problem? But don’t worry, we’ll do everything we can to help you out. We always have a backup vehicle.

If your vehicle is immobilized for more than 24 hours following a mechanical breakdown, we will provide an other vehicle (for Quebec only). For the rest of Canada, it is on a case-by-case basis.

Refer to our general rental conditions for more details.

What should I do if I break something in the Campervan or Ready-to-Camp SUV?

During your roadtrip, it is possible that you damage something in your vehicle. Don’t worry, we won’t eat you! We just ask you to notify us no later than 24 hours before your return to allow us to replace the defective item for our future adventurers. The list of replacement costs for damages is available on request.

]

Organize your road trip iwith a campervan or ready-to-camp SUV

icone list Le Baroudeur

What should I plan for my trip?

The post “Our van layout” onour blog will give you precise informations.

Please contact us if you’d like a complete inventory of all the equipment included in our vehicules. We also have a many low cost options for you to enjoy!

Am I allowed to sleep in my vehicle?

In Quebec, it is not forbidden to sleep in your car, your campervan, your recreational vehicle (motorhome), even while boondocking. Make sure you do this responsibly, including obeying parking signs (you can’t park anywhere overnight!).

If you are traveling with a rooftop tent, we strongly recommend that you plan your nights camping rather than boondocking 😉

However, it is forbidden to be intoxicated in your vehicle, whether it is running or stationary. Although we provide some advice in our road book, it is your responsibility to know and respect the rules and laws in force in Quebec and Canada.

Where can I park for the night?

Go onour blog to learn more about parking with a campervan in Quebec. Linkhere.

Am I allowed to travel to the United States? What about other Canadian states?

Only travel to the following provinces is permitted: Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island and Newfoundland (except Newfoundland and Labrador).

All other provinces and/or territories and/or the United States of America and/or Mexico are prohibited.

We strongly suggest taking Premium Protection and Assistance if you plan to travel to remote areas of Canada.

Either way, come tell us about your project and we’ll see what we can do for you!

]

7-seat cars rental

icone location Le Baroudeur

What are the reservation and cancellation conditions for a 7-seats car?

Booking

A deposit of 30% of the total amount, excluding taxes, is required to confirm the reservation. The remaining 70% (including the selected options) will be charged 7 days before the departure date without further authorization. The day before departure, a security deposit will be frozen on your credit card. This will be released when you return. Please note that our platform charges a 2.95% fee for international transactions (non-refundable)

Cancellation

Free of charge up to 7 days before departure.

The reservation deposit of 30% will be retained for any cancellation between 6 days and 48 hours before departure.

The total amount of the reservation (taxes and other fees included) will be retained for any cancellation made less than 48 hours before departure.

When and where can I pick up the vehicule ?

Our office is located at the 129 avenue Van Horne, 15 min walk away from Rosemont metro station. so they are esily accessible. All departures are from 11 a.m. and returns must be made before 11:59 p.m.

No departure can be made on Sundays and/or public holidays.

In what condition should I return the vehicle?

Cleanness

We ask you to bring the vehicle as clean as possible. We don’t charge cleaning fees to maintain accessibility. We ask that you go along and help us keep low pricing rates. However, if a minimum of cleaness is not respected, or if the equipement of the vehicle is heavily stained, we reserve the right to charge a 250$ fee.

-Gas-

Our vehicule are rented out with a full tank and must be returned with a full tank. We will ask you for a receipt when you arrive. In case of doubt, we’ll check with you at the nearest gas station. If necessary, a 10$ surcharge will be charged, in addition to the gas price.

-Tobacco and marijuana-

All our vehicles are strictly non-smoking, regardless of the substance!

Are animals accepted in the vehicule ?

Only dogs are accepted, 1 per car. Additional cleaning fees apply.

Can I rent a converted campervan during winter ?

No, our converted campervan are not equipped for winter camping (they have no isolation or heating system). Our campervan rentals begins in may, but if you want to plan a roadtrip this summer, go check this page.

Can I still sleep in the vehicle ?

We do not recommend it. Our vehicles are not converted for camping between November and May and have no isolation nor heater systerm. We do not provide any camping equipment during this period. Also, it’s absolutely FORBIDDEN to use a portable heater in the vehicle.

I am 24 years old. Can I rent a 7 seat car with Le Baroudeur ?

You must be 25 years old to drive and rent one of our 7 seats cars.

I don’t have a Quebec driver's licence. Can I still rent a car ?

You can check your driver license validity on the SAAQ website.

If you are traveling in Quebec, you may drive for 6 consecutive months with your license that has been issued by another Canadian province or territory, or another country, provided your license is valid. However, we strongly recommend that you confirm the validity of your driver’s license with the SAAQ.

Can I rent a conversion kit or a rooftop tent during winter ?

During winter, we only rent 7-seats cars. Our campervan rentals begins in may, but if you want to plan a roadtrip this summer, go check this page.

How many kilometers can I travel when I rent a 7-seats car?

When you rent a 7-seats car with Le Baroudeur, you get 260km/night.

You already know that itinerary foresees more kilometers ? You can choose to add one of our additional kilometers blocks to your reservation until the day before your departure (paid in advance and non-refundable).

If you are not sure about how many kilometers you will cross during your trip, don’t worry! We offer you to pay for the additional kilometers on your return ($0.35/km+taxes).

I would like to travel with my skies/snowboard. Is there a roof rack on the cars ?

Yes, we have ski racks (6 pairs) and snowboard racks (4 snowboards), in limited quantities. You can select this option when making your reservation.

Is there storage in 7-seats cars?

There is no designated storage space as such. Everything will depend on the number of people traveling in the car and the volume of each person’s luggage 😉

I need to install a child seat, is this possible?

Absolutly! 😁 We also have baby car seats and child booster seats, in limited quantities. You can select this option when making your reservation.

Am I allowed to travel to the United States and other Canadian provinces?

Only travel to the provinces of Quebec and Ontario is authorized. All other provinces and/or territories and/or the USA and/or Mexico are prohibited. We strongly suggest taking Premium protection and assistance if you plan to travel to remote areas.